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Frequently Asked Questions

  • Who needs a Hugger?
    We're so glad you asked, EVERYONE DOES! The Short and Long Huggers are truly meant and made for everyone, whatever your situation. Perfect for the elderly, physically disabled, and mentally disabled, a hugger can provide comfort and care to everyone. Some examples of people who have loved their huggers... Autism, ADHD, Anxiety - to have a plush, squishy pillow to wrap around and hug hard! Helps with overstimulation and provides a deep sense of calm. Elderly & Physically Disabled - use for comfort & joint support in wheelchairs or for hospital stays New Moms - use for comfort & support during recovery after labor or surgery. Use for neck and back support while breastfeeding Chronic Pain Patients - use for neck support and pain relief. Bolster areas of discomfort while laying and sitting down
  • What is your return policy?
    All sales from My Heavenly Hugger are made-to-order. Therefore, we cannot accept returns of your product. If for any reason you are dissatisfied with your order, please contact us at contact@myheavenlyhugger.biz and we will be happy to address your concerns directly.
  • Which Hugger style is right for me?
    The Long Hugger and Short Hugger are recommended for all ages and all sizes! The difference will be how you use your new My Heavenly Hugger. Both are multi-functional are unbelievably comfortable! The Long Hugger is our most popular product! The Long Hugger style is almost wearable like a scarf, making it perfect for use around the house, out and about, and traveling. The key feature of the Long Hugger style is the ability to use it as neck support AND lower back support simultaneously. Perfect for long car rides, comfort & back support while working from home, or watching TV with a loved one. At approximately 57inches in length, the long hugger holds endless comfort possibilities. The Short Hugger is a perfect travel pillow, neck pillow, lap pillow and more. It's smaller size makes it easy to attach or stow away in a backpack or travel luggage, and it's easy to use. At approximately 35in in length, this style is great for all ages! Whichever you choose, you'll find amazing comfort and new ways to use it that we haven't even thought of!
  • What is my product made out of?
    All My Heavenly Hugger products are made with a plush, chenille yarn. Please inquire about your specific product details by emailing contact@myheavenlyhugger.com
  • How do I clean my hugger, blanket, or pet set?
    We recommend to wash your huggers, blankets, or pet sets in cold water, on a gentle cycle in a front-load washing machine. Please use low spin setting. Please use baking soda or a very small amount of laundry detergent to avoid suds in the fabric. Machine dry on low in 30-minute increments until dry. Reshape. You may also hand-wash your products in cold water with baking soda or a very small amount of soap. Do not wring. Gently press excess water out of your item. Machine dry on low in 30-minute increments until dry, or press all excess water out and lay flat to dry.
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